Rostrvm and Equity Insurance Partnerships produce fine performance

Equity Insurance Partnerships, one of the UK’s leading providers of insurance solutions to affinity partners, has seen an increase in productivity since installing rostrvm Outbound predictive dialler and rostrvm CallGuide in its dedicated outbound contact centre.The business has a complex mix of calls to be accommodated and needed greater performance management information, showing when and why any problems were happening and allowing for a rapid response.  Mick Larkin, Head of Operations at Equity Insurance Partnerships said, “We chose rostrvm because it is a robust, flexible system which provides the business wi

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